Refund policy

Refund and Return Policy

1. Returns Accepted for Defective or Incorrect Items

Accept returns if:

  • The wrong item was sent
  • The record arrives damaged in transit
  • The item condition differs materially from the listing description
  • The record is unplayable due to defects not disclosed in the listing

Require customers to contact you within 7 days of delivery and provide photos or video when applicable.

2. Buyer’s Remorse Returns

You have two reasonable options:

Option A (Best for newer stores):

  • Accept returns within 14 days
  • Customer pays return shipping
  • Item must be returned in original condition
  • Refund excludes original shipping charges

Option B (Best for experienced sellers with detailed grading):

  • No returns for buyer’s remorse
  • Returns only for damaged, defective, or incorrectly described items

If you’re selling used collectible vinyl, Option B is very common.

3. Opened vs. Sealed Records

Include language such as:

Sealed records that have been opened are not eligible for return unless defective.

This prevents customers from buying, listening, and returning.

4. Grading Disputes

Because grading is subjective, add:

All used records are professionally graded using Goldmine standards. If you believe an item was incorrectly graded, contact us within 7 days of delivery so we can review the issue.

This shows professionalism and gives you room to resolve disputes.

5. Shipping Damage Claims

Require:

  • Photos of the mailer
  • Photos of damage
  • Photos of shipping label

This helps with carrier insurance claims.

6. Non-Returnable Items

Consider excluding:

  • Gift cards
  • Clearance items
  • Mystery bundles
  • Opened sealed records (unless defective)

Sample Shopify Policy

Returns & Refunds

We want you to be satisfied with your purchase. If there is an issue with your order, please contact us within 7 days of delivery.

Eligible for Return or Refund

  • Incorrect items received
  • Items damaged during shipping
  • Records with undisclosed defects
  • Items that differ significantly from their description

Return Conditions

  • Return requests must be submitted within 7 days of delivery.
  • Items must be returned in the same condition received.
  • Customers are responsible for return shipping costs unless the error was ours.

Sealed Records

Sealed records that have been opened are not eligible for return unless a manufacturing defect is present.

Used Vinyl

All used records are graded using Goldmine standards. If you believe a grading error occurred, please contact us with details and photos so we can review the issue.

Refund Processing

Refunds are issued after returned items are received and inspected. Original shipping charges are non-refundable unless the return results from our error.